FRSTeam’s mission is to exemplify heartfelt care and concern for our communities by providing innovative products and services that help support and restore the lives of those we serve. We are a close-knit community of hand-chosen professionals (like you), committed to restoring personal items and helping families get their lives back on track.
Position Summary:
The Production Supervisor is responsible for overseeing the daily execution of contents restoration processes within the warehouse and cleaning facility. This role ensures that all production activities—from intake to cleaning, drying, deodorizing, and repackaging—are completed efficiently, safely, and in compliance with FRSTeam standards. The Production Supervisor leads the production team, supports training and quality control, and collaborates with warehouse, field, and administrative teams to maintain smooth job flow and timely delivery of services.
Essential Duties and Responsibilities:
- Supervise and support production staff, including technicians and cleaners, on all day-to-day activities
- Assign tasks and manage daily work schedules to meet job deadlines and productivity goals
- Monitor the cleaning and processing of contents (hard and soft goods), ensuring adherence to company protocols and quality standards
- Train and coach new team members on proper handling, cleaning techniques, equipment use, and safety procedures
- Perform quality checks throughout the cleaning and packaging process, verifying readiness for storage or return
- Ensure the proper use and maintenance of equipment (e.g., ultrasonic machines, ozone chambers, HEPA vacuums)
- Coordinate closely with the Warehouse Manager, Project Manager, and administrative staff to keep jobs moving through the restoration pipeline
- Assist in staging items for pack-back and confirming inventory readiness
- Address workflow bottlenecks and help problem-solve operational challenges
- Support documentation efforts, including logging progress, taking photos, and updating job statuses in FRSTaid
- Enforce safety protocols, cleanliness, and organization of the production area
Minimum Qualifications (Knowledge, Skills, And Abilities):
- Strong leadership and team coordination skills
- In-depth knowledge of hard contents, fabric, and electronic cleaning processes and equipment
- Attention to detail and commitment to delivering high-quality restoration results
- Ability to multitask and manage shifting priorities in a fast-paced environment
- Familiarity with restoration documentation, inventory systems, and job management platforms (e.g., FRSTaid, ContentsTrack)
- Strong communication and problem-solving abilities
Education & Experience:
- High school diploma or equivalent required; additional training or certifications in restoration or production management preferred
- 2+ years of experience in content restoration or a related field
- 1+ years of experience in a supervisory or lead role preferred
- IICRC certifications (e.g., Fire & Smoke Restoration) are a plus
- Bilingual preferred
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
NOTE:
This job description in no way states or implies that these are the only duties to be performed by the
employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.
FRSTeam is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FRSTeam makes hiring decisions based solely on qualifications, merit, and business needs at the time.
