Position Title: Billing Specialist

Reports to:

Employment Status: Full-Time

FLSA Status: Non-Exempt

Location:

FRSTeam’s mission is to exemplify heartfelt care and concern for our communities by providing innovative products and services that help support and restore the lives of those we serve. We are a close-knit community of hand-chosen professionals (like you), committed to restoring personal items and helping families get their lives back on track.

Position Summary:

The Billing Specialist is responsible for preparing and submitting accurate estimates and final invoices for all contents restoration jobs. This role plays a critical part in the office’s financial workflow by ensuring that all billable services are captured, documented, and invoiced in alignment with insurance carrier guidelines and FRSTeam standards. The Billing Specialist works closely with project managers, field staff, and administrative teams to gather necessary documentation and ensure timely, compliant billing.

Essential Duties and Responsibilities:

· Write all estimates for contents restoration jobs, including pack-out, cleaning, storage, delivery, and any specialty services

· Review job documentation (photos, notes, inventories, and billable event checklists) to ensure all services are accounted for

· Enter estimates into the appropriate estimating platform (e.g., Xactimate, Claims Estimate) using carrier-compliant pricing and line items

· Collaborate with the production and field teams to resolve missing information or clarify job scope

· Generate final invoices based on approved estimates and completed work

· Submit estimates and invoices to insurance adjusters, TPA portals, or customers as required

· Track submitted estimates and follow up on approvals, revisions, or denials as needed

· Maintain accurate records of all billing activity and correspondence

· Assist with audit readiness by ensuring all estimates are properly documented and compliant with company procedures

· Stay current with industry pricing changes, platform updates, and billing best practices

· Own the Billing workflow within FRSTaid, ensuring all required documentation (photos, job notes, billable events, inventory details) is completed before estimate submission

· Use FRSTaid to monitor job status and trigger necessary billing milestones, ensuring estimates are submitted on time and follow-ups are properly logged

Minimum Qualifications (Knowledge, Skills, And Abilities):

· Proficient in estimating software (e.g., Xactimate, CoreLogic, Claims Estimate) or willing to be trained

· Strong attention to detail and accuracy in numerical data and written communication

· Knowledge of insurance billing practices, restoration services, and common line items preferred

· Strong organizational and time management skills, with the ability to prioritize and meet deadlines

· Excellent communication skills and ability to collaborate across departments

· Familiarity with restoration workflows and documentation (photos, inventories, job notes, etc.)

· Experience with or willingness to learn FRSTaid 3.0 workflows

Education & Experience:

· High school diploma or equivalent required; associate's degree or higher preferred

· Minimum 1–2 years of experience in billing, estimating, insurance claims, or restoration industry preferred

· Experience with restoration billing platforms or training in estimating systems is a plus

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is frequently required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.